Subsection is a new breed of "help guide" and "knowledge base" makers that helps you, the Saas owner, better understand your customers.

By learning what your customers are searching for and what their reactions are, you're better equipped to serve them with features and improvements that make sense to them.

SEO low-hanging fruit

Content is hard, especially when you're running your Saas with a small team and don't yet have a dedicated content department or at least a content person, to begin with.

"Help guides" are the perfect solution for serving content that can easily rank for your app in search engines and something that you know well: How your app works and what are some of the best practices around it.

According to Ricky from Saaswrites

If you are looking to get started with your SaaS SEO journey, start with writing user guides for all your smallest SaaS features. Then optimize them for SEO by adding a benefit to the title. You’ll create SEO relevance + great customer support. Now add rich media to these user guides (YouTube video, maybe a podcast, etc) and do links. This will send further strong signals to Google.

In other words, creating a "help guide" is your first step in solidifying your SEO steps and improving your customer support in the process.

Why now?

There are many "help guide" makers in the market that do other things, such as chat and more.

We're on a mission to do these things well when it comes to creating a world-class "help guide" and "knowledge base" maker for your Saas:

  • An aesthetic and easy-to-use app
  • Intelligent Search
  • Recommended articles
  • Customer "reactions"
  • An easy way for your customers to contact you for more
  • And a constant obsession on how to better assist you as you help your customers

Who is behind Subsection?

Subsection is produced by Handmade Spaceships, Inc. a US based company specializing in creating B2B products for the global market.